We hope you love your Light Language Jewelry piece. If you are not completely satisfied with your purchase, you may return an eligible item within 30 days of delivery for a refund or exchange.

To qualify for a return, the item must be unworn, unused, and in its original condition and packaging.

Items That Cannot Be Returned

We cannot accept returns of:

• Custom or personalized jewelry

• Items that have been worn, used, altered, or damaged after delivery

• Items returned without their original packaging

• Sale or clearance items, unless they arrived damaged or defective

How to Request a Return

To begin a return or exchange:

1. Email sales@lightlanguagejewelry.com within 30 days of delivery.

2. Include your order number and reason for the return.

3. Wait for return authorization and shipping instructions before sending the item.

4. Return the item using a trackable shipping method.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We are not responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of its approval status. Approved refunds will be issued to the original payment method within 7–10 business days.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect. Depending on your bank or card issuer, additional processing time may be required before the refund appears in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email sales@lightlanguagejewelry.com within seven days of delivery. Include your order number and clear photographs showing the issue.

Once the issue has been reviewed, we will arrange a replacement or issue a full refund, including applicable shipping costs.