Privacy Policy

Effective Date: September 1, 2026
Last Updated: September 1, 2026

1. Introduction

Welcome to Light Language Jewelry (“we,” “our,” “us,” or “Company”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lightlanguagejewelry.com (the “Site”) and purchase our products.

Please read this Privacy Policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Create an account

  • Make a purchase

  • Subscribe to our newsletter

  • Contact us with inquiries

  • Participate in surveys or promotions

  • Leave reviews or testimonials

This information may include:

  • Contact Information: Name, email address, phone number, shipping address, billing address

  • Account Information: Username, password, order history, preferences

  • Payment Information: Credit card number, billing information (processed securely through third-party payment processors)

  • Communication Data: Messages, feedback, reviews, survey responses

  • Profile Information: Birth date, preferences, interests in spiritual practices

2.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and browsing activity:

  • Device Information: IP address, browser type, operating system, device identifiers

  • Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages

  • Location Data: General geographic location based on IP address

  • Cookies and Tracking Technologies: See Section 5 for detailed information

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Payment processors (transaction confirmation)

  • Shipping carriers (delivery status)

  • Social media platforms (if you connect your account)

  • Marketing partners and analytics providers

  • Data brokers (for marketing purposes, with your consent where required)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Processing and Fulfillment

  • Process and complete your orders

  • Send order confirmations and shipping notifications

  • Handle returns, exchanges, and refunds

  • Provide customer support

3.2 Account Management

  • Create and maintain your account

  • Authenticate your identity

  • Save your preferences and order history

  • Manage your subscriptions

3.3 Communication

  • Send transactional emails (order confirmations, shipping updates)

  • Respond to your inquiries and requests

  • Send newsletters and marketing communications (with your consent)

  • Notify you of updates to our products, services, or policies

3.4 Marketing and Personalization

  • Personalize your shopping experience

  • Show you relevant products and recommendations

  • Send targeted advertisements and promotions

  • Conduct market research and analyze trends

3.5 Site Improvement and Analytics

  • Analyze how visitors use our Site

  • Improve our Site functionality and user experience

  • Develop new products and services

  • Test new features

3.6 Legal and Security

  • Prevent fraud and unauthorized transactions

  • Protect against security threats

  • Comply with legal obligations

  • Enforce our Terms and Conditions

  • Resolve disputes

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill our contract with you (order processing, delivery)

  • Legitimate Interests: Our legitimate business interests (marketing, analytics, fraud prevention)

  • Consent: Where you have given explicit consent (marketing emails, cookies)

  • Legal Obligation: Compliance with legal requirements (tax, accounting)

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Site. We use cookies and similar tracking technologies to enhance your experience and collect information about your browsing activity.

5.2 Types of Cookies We Use

  • Essential Cookies: Required for the Site to function properly (shopping cart, account login)

  • Performance Cookies: Collect information about how you use our Site (Google Analytics)

  • Functional Cookies: Remember your preferences and settings

  • Advertising Cookies: Deliver targeted advertisements based on your interests

  • Social Media Cookies: Enable social media sharing and integration

5.3 Third-Party Cookies

We use third-party services that may set cookies on your device:

  • Google Analytics (website analytics)

  • Facebook Pixel (advertising and retargeting)

  • Payment processors (secure transactions)

  • Email marketing platforms (campaign tracking)

5.4 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Site. Most browsers allow you to:

  • View and delete cookies

  • Block third-party cookies

  • Block all cookies

  • Clear cookies when you close your browser

You can also opt out of interest-based advertising by visiting:

5.5 Do Not Track Signals

Some browsers have “Do Not Track” features. Our Site does not currently respond to Do Not Track signals. However, we honor opt-out preference signals as required by applicable privacy laws, including the Global Privacy Control (GPC).

6. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

6.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

  • Payment processors (Stripe, PayPal, etc.)

  • Shipping carriers (USPS, FedEx, UPS, etc.)

  • Email service providers (Mailchimp, Klaviyo, etc.)

  • Website hosting and cloud storage providers

  • Analytics providers (Google Analytics)

  • Marketing and advertising platforms

  • Customer service platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity.

6.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or subpoenas

  • Legal processes or government requests

  • Protection of our rights, property, or safety

  • Investigation of fraud or security issues

  • Enforcement of our Terms and Conditions

6.4 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

6.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account Information: Retained while your account is active and for a reasonable period after closure

  • Order Information: Retained for at least 7 years for tax and accounting purposes

  • Marketing Data: Retained until you unsubscribe or request deletion

  • Analytics Data: Typically retained for 26 months

  • Legal Records: Retained as required by applicable laws

When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

8.1 Rights for All Users

Regardless of your location, you have the right to:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal exceptions)

  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, use, disclose, and share

  • Right to Delete: Request deletion of your personal information

  • Right to Opt-Out: Opt out of the sale or sharing of your personal information for cross-context behavioral advertising

  • Right to Correct: Request correction of inaccurate personal information

  • Right to Limit Use of Sensitive Personal Information: Limit our use of sensitive personal information

  • Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment

Categories of Personal Information We Collect:

  • Identifiers (name, email, address, IP address)

  • Commercial information (purchase history, preferences)

  • Internet activity (browsing behavior, interactions with our Site)

  • Geolocation data (general location based on IP address)

  • Inferences (preferences, characteristics, behavior)

We Do Not Sell Your Personal Information: Light Language Jewelry does not sell personal information as defined by the CCPA. However, we may share information with advertising partners for targeted advertising purposes, which may be considered “sharing” under California law.

How to Exercise Your Rights:

We will respond to your request within 45 days. We may require verification of your identity before processing your request. You may make up to two requests per 12-month period at no charge.

Authorized Agents: You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization, and we may require you to verify your identity directly with us.

Opt-Out of Sale/Sharing: Click here [link] to opt out of the sale or sharing of your personal information for targeted advertising.

8.3 Additional Rights for Virginia, Colorado, Connecticut, Utah, and Other State Residents

If you are a resident of Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have similar rights to those described above, including:

  • Right to access your personal data

  • Right to correct inaccuracies

  • Right to delete your personal data

  • Right to opt out of targeted advertising

  • Right to opt out of the sale of personal data

  • Right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects

Contact us using the methods listed above to exercise these rights.

8.4 Additional Rights for EEA, UK, and Swiss Residents (GDPR)

If you are located in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Obtain confirmation of whether we process your data and access to your data

  • Right to Rectification: Correct inaccurate or incomplete data

  • Right to Erasure: Request deletion of your data (“right to be forgotten”)

  • Right to Restrict Processing: Limit how we use your data

  • Right to Data Portability: Receive your data in a structured, machine-readable format

  • Right to Object: Object to processing based on legitimate interests or for direct marketing

  • Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)

  • Right to Lodge a Complaint: File a complaint with your local data protection authority

How to Exercise Your Rights:
Contact us at sales@lightlanguagejewelry.com

9. International Data Transfers

We are based in the United States and process information in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

9.1 Transfers from the EEA/UK/Switzerland

If you are located in the EEA, UK, or Switzerland, we ensure appropriate safeguards are in place for international transfers:

  • Standard Contractual Clauses approved by the European Commission

  • Adequacy decisions by the European Commission

  • Your explicit consent

Please note that the United States and other countries may not have the same data protection laws as your jurisdiction.

10. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Our security measures include:

  • SSL/TLS encryption for data transmission

  • Secure payment processing through PCI-DSS compliant providers

  • Regular security assessments and updates

  • Access controls and authentication requirements

  • Employee training on data protection

  • Secure data storage and backup systems

  • Firewall protection and intrusion detection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

11. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at sales@lightlanguagejewelry.com. We will delete such information from our systems promptly.

12. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms, partner sites, and payment processors. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information. This Privacy Policy applies only to information collected by our Site.

13. Email Marketing

13.1 Subscription

When you subscribe to our newsletter or make a purchase, you may receive marketing emails from us about:

  • New products and collections

  • Special offers and promotions

  • Spiritual content and guidance

  • Exclusive member benefits

  • Company updates and events

13.2 Unsubscribe

You can unsubscribe from marketing emails at any time by:

  • Clicking the “unsubscribe” link in any marketing email

  • Updating your email preferences in your account settings

  • Contacting us at sales@lightlanguagejewelry.com

Please note that even if you unsubscribe from marketing emails, we will still send you transactional emails related to your orders, account, and customer service inquiries.

13.3 CAN-SPAM Compliance

We comply with the CAN-SPAM Act. All marketing emails include:

  • Clear identification that the message is an advertisement

  • Our physical business address

  • A clear and conspicuous unsubscribe mechanism

  • Processing of opt-out requests within 10 business days

14. California “Shine the Light” Law

California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes without your consent.

15. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain covered information collected by website operators. We do not sell your covered information as defined under Nevada law. If you are a Nevada resident and have questions, please contact us at sales@lightlanguagejewelry.com.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our Site with a new “Last Updated” date

  • Sending you an email notification (if you have provided your email address)

  • Displaying a prominent notice on our Site homepage

Your continued use of our Site after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Light Language Jewelry
Email: sales@lightlanguagejewelry.com

For California Residents:
Email: sales@lightlanguagejewelry.com

For Privacy Rights Requests:
Email: sales@lightlanguagejewelry.com

Response Time: We will respond to all privacy requests within 45 days of receipt. If we need additional time, we will notify you of the extension and the reason.

Your privacy matters to us. We are committed to protecting your personal information and being transparent about our data practices. Thank you for trusting Light Language Jewelry with your information.